Terms and Conditions

Website: surrey-tutors.co.uk
Business Name: Surrey Tutors
Last Updated: 23/05/2026

These Terms and Conditions explain the rules for using our website and booking tuition services through Surrey Tutors. By using this website, making an enquiry, booking a lesson, or purchasing tuition services, you agree to these Terms and Conditions.

If you do not agree with these terms, please do not use our website or services.

1. About Surrey Tutors

Surrey Tutors provides private tuition services for students across Surrey and surrounding areas. We offer academic support across subjects and education levels, including but not limited to maths, English, science, 11+, GCSE and A-Level tuition.

Tuition may be provided online, in person, or through another agreed format depending on tutor availability, student requirements and location.

2. Our Services

Our services may include:

• One-to-one private tuition
• Online tuition
• In-person tuition where available
• 11+ preparation
• GCSE tuition
• A-Level tuition
• Subject-specific academic support
• Exam preparation and revision support
• Homework and confidence-building support

We aim to provide professional, structured and supportive tuition tailored to each student’s needs. However, tuition results depend on several factors, including student attendance, effort, prior knowledge, revision, parental support and exam performance.

We do not guarantee specific grades, exam results, school placements or academic outcomes.

3. Enquiries and Bookings

When you contact Surrey Tutors, we may ask for information about the student, including their year group, subject needs, current ability, exam goals, location, availability and preferred lesson format.

A tuition arrangement is only confirmed once:

• lesson details have been agreed;
• availability has been confirmed;
• payment terms have been accepted; and
• any required payment has been received.

We reserve the right to decline a booking if we are unable to provide a suitable tutor, if availability is limited, or if we consider the request unsuitable.

4. Tuition Fees and Payment

Tuition fees will be confirmed before lessons begin. Fees may vary depending on the subject, level, tutor, lesson length, package type and whether lessons are online or in person.

Payment may be required in advance, per lesson, weekly, monthly or as part of a tuition package, depending on the arrangement agreed.

Unless agreed otherwise, payment must be made before the lesson or tuition package begins.

If payment is not received on time, Surrey Tutors may pause or cancel lessons until the outstanding balance has been paid.

5. Lesson Cancellations and Rescheduling

We understand that students may sometimes need to cancel or reschedule lessons.

Unless otherwise agreed in writing, we require at least 24 hours’ notice to cancel or reschedule a lesson.

If less than 24 hours’ notice is given, the lesson may be charged in full.

If a student does not attend a scheduled lesson without notice, the lesson may be treated as completed and charged in full.

Where a tutor needs to cancel or rearrange a lesson, we will aim to provide as much notice as possible and offer a suitable replacement lesson time.

6. Late Arrival and Missed Lessons

Students are expected to attend lessons on time.

If a student arrives late, the lesson will usually still end at the scheduled time unless the tutor agrees otherwise.

If a student is more than 15 minutes late without communication, the lesson may be treated as missed and charged in full.

For online lessons, students are responsible for ensuring they have a suitable internet connection, device, microphone, camera where required, and access to the agreed lesson platform.

7. Online Tuition

Online lessons may take place through Zoom, Google Meet, Microsoft Teams or another agreed platform.

Parents/students are responsible for ensuring the student has:

• a stable internet connection;
• a working device;
• any required login or meeting link;
• a quiet and suitable learning environment;
• any materials required for the lesson.

Surrey Tutors is not responsible for lesson disruption caused by poor internet connection, device problems, power cuts, platform issues or technical problems outside our control.

Where possible, tutors may attempt to continue or reschedule the lesson, but this is not guaranteed.

8. In-Person Tuition

Where in-person tuition is agreed, a suitable and safe learning environment must be provided.

A responsible adult should be present or available where lessons involve younger students or take place in a private home.

Surrey Tutors and its tutors reserve the right to refuse or end an in-person lesson if the environment is unsafe, inappropriate, disruptive or unsuitable for tuition.

Travel availability and travel fees may vary depending on location.

9. Safeguarding and Student Welfare

Surrey Tutors takes student welfare seriously. We expect all communication and lessons to remain professional, respectful and appropriate.

Parents/guardians must provide accurate information about any relevant learning needs, medical needs, safeguarding concerns or circumstances that may affect tuition.

Tutors must not be asked to provide childcare, medical supervision or services outside the scope of academic tuition.

If a tutor or member of Surrey Tutors has a serious concern about a student’s welfare, we may take appropriate action in line with safeguarding responsibilities, which may include contacting a parent/guardian or relevant authority where necessary.

10. Parent and Student Responsibilities

Parents/students agree to:

• provide accurate information when making an enquiry;
• attend lessons on time;
• communicate any changes or concerns promptly;
• provide required learning materials where requested;
• ensure online lesson access is ready before the lesson starts;
• treat tutors respectfully;
• pay fees on time;
• follow agreed cancellation and rescheduling terms.

Surrey Tutors reserves the right to end tuition arrangements where behaviour is inappropriate, payments are repeatedly late, lessons are repeatedly missed, or communication becomes unreasonable or abusive.

11. Tutor Allocation

We aim to match students with a suitable tutor based on subject, level, availability, learning needs and location.

Where necessary, Surrey Tutors may change the tutor assigned to a student due to availability, scheduling, illness, performance, suitability or other operational reasons.

If a tutor becomes unavailable, we will aim to offer a suitable replacement where possible.

12. Educational Outcomes

Surrey Tutors aims to help students improve confidence, knowledge, skills and exam preparation.

However, we cannot guarantee:

• specific grades;
• exam results;
• school offers;
• scholarship outcomes;
• university places;
• progress within a specific timeframe.

Student progress depends on attendance, effort, consistency, independent study, school support, parental support and individual circumstances.

13. Refunds

Refund eligibility depends on the tuition arrangement, package type and circumstances.

Refunds may not be available for:

• lessons already delivered;
• missed lessons without required notice;
• late cancellations;
• unused package lessons where the agreed notice period has not been followed;
• services already started with the customer’s agreement.

Where a refund is approved, it will usually be returned using the original payment method.

If a customer purchases tuition online, consumer cancellation rights may apply. Under UK distance selling rules, consumers are generally given a 14-day cancellation period for services purchased online, but if the customer asks for the service to begin during that period, they may be charged for services already provided. UK government guidance also states that customers must be told about cancellation rights for online and distance selling.

14. Website Information

We aim to keep the information on our website accurate and up to date. However, we do not guarantee that all website content will always be complete, current or free from errors.

We may update, change or remove website content, services, pricing, tutors, availability or policies at any time.

15. Intellectual Property

All content on this website, including text, graphics, logos, layouts, images, branding and written materials, belongs to Surrey Tutors or is used with permission.

You may not copy, reproduce, modify, distribute or use our website content for commercial purposes without written permission.

Learning materials provided during lessons are for the student’s personal educational use only and must not be copied, shared, resold or distributed without permission.

16. Privacy and Data Protection

Surrey Tutors may collect and process personal information, including parent/guardian contact details, student information, lesson details, payment information and enquiry information.

We will handle personal data in accordance with our Privacy Policy and applicable UK data protection law.

Children’s personal data requires particular care. The ICO notes that children’s information is afforded special protection under UK GDPR and should be handled with appropriate safeguards.

Please read our Privacy Policy for more information about how we collect, use and protect personal data.

17. Limitation of Liability

Surrey Tutors will take reasonable care in providing tuition services. However, we are not liable for:

• exam results or academic outcomes;
• school or university admission decisions;
• loss caused by inaccurate information provided by the customer;
• technical issues affecting online lessons;
• indirect or consequential loss;
• events outside our reasonable control.

Nothing in these terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.

18. Complaints

If you are unhappy with any aspect of our service, please contact us as soon as possible so we can try to resolve the issue.

Complaints should be sent to:

Email: [Insert Email Address]

Please include:

• student name;
• parent/guardian name;
• lesson date if relevant;
• details of the concern;
• what outcome you are seeking.

We aim to respond to complaints within a reasonable timeframe.

19. Changes to These Terms

We may update these Terms and Conditions from time to time.

The latest version will be published on this website. Continued use of our website or services after changes are made means you accept the updated terms.

20. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the courts of England and Wales.

21. Contact Us

For questions about these Terms and Conditions, please contact:

Surrey Tutors
Website: https://surrey-tutors.co.uk
Email: info@surrey-tutors.co.uk